FREE Homeowner’s Guide:
How to Deal With a Disaster
A MUST READ TO MINIMIZE YOUR LOSSES.
What’s in the Guide?
- What you need to do if you suffer property damage
- What to expect during the restoration and insurance claim process
- How your home and property can be restored to its pre-loss condition
- Answers to frequently asked questions when dealing with disaster and recovery
WHAT CUSTOMERS SAY ABOUT US
- Water Damage
I wanted to write in regards to our first dealings with FirstOnSite. I found the people at FirstOnSite very helpful and acted extremely fast to take care of our water damaged basement.
Your crew was there the next day, with someone in the following day to remove the carpet, bring in fans, de humidifier etc. I was so thankful on the swift action they took to take the smelly carpet out.
I have had to speak to the office numerous times, who were very pleasant. All gave me their undivided attention and were well versed on what needed to be done.
I wanted to say thank you to FirstOnSite for top notch help, this company was truly there for us and our needs. The co-ordinating and all the assistance provided has led us to a beautiful finished basement. The work done is super, he did a great job on the drywall, paint and baseboards. Our ThanksMargie and Shane Dempsey, Trenton, OntarioI wanted to take the time to share my experience working with Chris from FirstOnSite. Firstly Chris is a professional and from what I could see his clients came first. By the time I started working with Chris we had already had some pretty horrific experiences which would include the major loss as a result of one flood another couple once he was on the job. As strange as it may seem Chris truly made the experience of working with him a pleasure. When coordinating schedules he made it seamless and tried hard not to make it an inconvenience for us. The trades he works with are also professional, respectful and each and every time they would work in/on the house would clean up after themselves which is a personal pet peeve of mine. In this horrible experience of having several floods thank God for Chris. FirstOnSite is all the better for having a gem of an employee such as Chris.Sunnie, ONHi, Just wanting to send an email forwarding my thanks and appreciation on behalf of my Mom and I. You went out of your way first thing in the morning on your travels to work to stop by and take care of a crazy situation happening at the house just because you happened to be in the neighbourhood. You dealt with a disaster in a professional, calm and relaxing manor creating a sense of ease for my Mom. With her recent news of having cancer, she was stressed as it was and waking up to the house submerged in water with contents underwater or floating just added to her condition. There was valuable items ruined and the last thing she needs is more stress! You took control of the situation at hand and contacted the right people to get the ball rolling. This leads me to your crew. I believe the gentleman I spoke with was Dan. Great guy and clearly he knew what to do to get things under control. The ladies (the rest of the crew) were awesome, friendly and worked really hard to help us out and straighten out the mess. Everyone worked as a team to accomplish the goal, getting things under control and ready for the next step in the process. We are very great full to have worked with an outstanding team of individuals like yourselves in getting a resolution to this catastrophy of a mess. Plus I have to add this, I’m so lucky you understand guitars! There was nothing worse than seeing my guitars lying underwater of floating like a canoe! Most people would not understand the value or the appreciation of fine guitars. FirstOnSite Restoration you guys rock!Jay, Hamilton ONIn our time of crisis it was so reassuring to have your company work so professionally and efficiently to ease the stress. The work that has been done in our house is outstanding. We could not have asked for better quality service. The personal interest you took throughout the situation was also greatly appreciated. Thank you so much for being there for usLeslie F., Fort St. John, British ColumbiaThey were very courteous and always treated me with respect. Told me when they would come to work and asked if it was OK with me. Brian C. was very professional in dealing with the adjusting company. Thank you for your kindness.Marion L., Grande Prairie, AlbertaIn such unfortunate events our time with FirstOnSite was very positive. Bong and Jeffrey were awesome, they were so respectful of our family’s needs during their time in Peace River. Thank you so very much.Peace River, AlbertaMy husband and I were both pleased and appreciative of how quickly the repairs to the bathroom floor and hall ceiling were completed. This was accomplished with a minimal amount of disruption to our busy household. I would gladly recommend this company to my friends and colleagues finding themselves in a like situation.Nancy, Moncton, New BrunswickThis company has done an excellent job of cleaning up and restoring. The staff have been excellent and most co-operative. They are real professionals and very business-like in all respects. Both my wife and I would have no hesitations in recommending them. We were most appreciative of their very prompt response to our water problem in our basement. Thank you.Ian, Bay Verte, New BrunswickI am just writing to let you know how pleased I am with the work that was done. Your men were excellent workers and did a beautiful cleanup; I didn’t have to do a thing and the job is breathtaking.Marlene G., Dartmouth, Nova ScotiaI recently had a flood in my home and was in a total panic when I called the insurance company after hours.
The emergency insurance adjuster told me he would call someone at FirstOnSite and that person turned out to be your employeePaul N.This letter is written with the intent to commend your employees whom worked throughout my initial cleanup, move in/out and restoration and then the final walk-through.
This was my first experience having to deal with an insurance claim and a bit of a disaster and I would like you to know that out of a bad situation with the help of all your employees but specifically Paul made the situation more bearable.
From the first moment I met Paul he was in control of the situation and gave me the feeling #1 that he knew what he was doing and he had the confidence to make me feel at ease that everything would be taken care of. #2, throughout the process I was able to email or call and speak directly with Paul therefore answering all my questions and concerns or finding out the answers and relaying that to me in a timely manner. This was important to me as I am in the business of customer service and value a great response time and ease and availability of communication.
I’m sure you already know, but I would like to tell you that I feel that Paul is a great asset to you company. He makes FirstOnSite shine and represents your company in a positive, helpful, results-oriented manner. Thanks Paul as I’ve told you during the past 3 months, “you’re awesome!”Audrey P., Abbotsford, British ColumbiaMy husband and I have lived in our home for 19 years. Never had a problem, never had an insurance claim. On October 10/14, I went into my basement and to my surprise my socks got totally wet. I had no idea what was wrong.
Then I noticed “the smell”. I then figured out that we had “sewer back-up”. It’s a very overwhelming feeling. I did not know what to do first. Then I picked up the phone. I called our insurance. The staff was so understanding, so caring. The phone call didn’t take long. The girl took the necessary information from me and we hung up. It was approximately 25 minutes later, and my phone rang. It was a Project Manager from FirstOnSite Restoration. He wanted to come over and inspect my basement. We made arrangements for the time. Once the Project Manage came over, he took pictures and measurements. He then got on the phone with an Emergency Mitigation Manager. It was about one hour later…..three trucks pulled up in front of my house. Six men got out and began to take over. FirstOnSite restoration was VERY professional. All six men worked very hard getting the ruined carpet out of my basement and all my belongings were put in plastic bags and carried out to the garage. They were very careful with all my belongings. The six men worked for about 5 hours cleaning and doing the emergency clean-up. When the clean-up was all done, the next step was to put the basement back to the way it was. I was introduced a Construction Manager. This man was phenomenal. He emailed me a schedule of each day-to-day re-build. I knew each day what was going to be done and I would rush home every day to see the basement changing. They schedule was followed right to a “T”. It was exciting to see the basement change every day. I’m sorry ….. I do not have the name of the painter, who painted the basement. But wanted to say what a great job he did. This gentleman also did the baseboards. The baseboards are awesome. The basement was totally finished on December 19/14. I wanted to say how impressed I am with FirstOnSite Restoration. This company does fantastic work. I am so glad that our insurance company uses FirstOnSite as their preferred choice. My basement looks “AMAZING”. I am so thoroughly happy.Wendy, ABWilliam and I would like to express our heartfelt thanks to everyone who have assisted in one way or another during the time when we were displaced from our home as a result of the flooding in the house. We are very blessed to have so many wonderful people come into our lives in 2014 during a time when it was extremely stressful for us. There were so many people who played major roles taking care of our needs and renovating our house. Starting off with our Insurance company, who assisted us with the claims process. FirstOnSite was excellent as they took care of our home and the Renovation and Contents teams worked very hard to allow us to move back to our home. In particular the following individuals helped us as we moved back to the house and the transition home went very smoothly:
1. Chris is amazing as he led the contents team and made sure our house contents were in order. He was very prompt with his responses and even came in on a Saturday morning on a short notice to help us fix the washer and dryer. Thanks to Chris, I was able to play the piano last week!!
2. Jesse has been very attentive to us and provided some continuity with the change in project managers. He paid a lot of attention to the details in the repair work that was done and was again very prompt with his responses. He answered our many queries patiently and tried his best to make things work and accommodate our schedules.
3. Jackie made things work so well. She knew exactly where everything was placed. Thanks to Jackie and her team, the move back was very organized as all the items were categorized in boxes. Jackie and her team cleaned the house and helped organize the movers to make sure that everything was in place. She is a wonderful lady and we really enjoy working with her.
4. Aaron educated us as to the process of what is involved in the repair and renovation of the house. He brought to our attention certain repair aspects of the house that we are not aware of. Taking over in the midst of the project is not easy but Aaron did a great job managing the project with the support of his team.
5. Dan worked extremely hard on all the final details to get the house completed in time for our move back. No wonder he is known as Dan the Man as he is a Jack of all trades.
We also appreciate Jim coming to the house to meet with us when there was a change in project managers and assuring us that FirstOnSite will do their best to get us back to our house. We have listed the people who worked closely with us and we know that there are other people whose names we do not know that have contributed to all the work that was done for us. We are very happy with the work that FirstOnSite has done so far. Appointments were kept on time. Along the way the individuals noted above addressed any matters that arose very professionally. They continue to respond to our queries as we are still going through our boxes of contents. Thanks again to all of you who have made an otherwise stressful event more bearable and making our journey back home go so smoothly. You are a great group to work with and we commend you on your excellent teamwork. We have been telling people that we are very lucky to have our insurance company and FirstOnSite as our contractor as all of you have gone beyond your call of duty to work with us and we are once again happy house owners and so glad to be home again. Thank you … Thank you … Thank you.William and Margaret, ABWe just wanted to express our appreciation for your prompt response and attention to our claim to date. Jay and Rebecca deserve special mention for their efforts to keep us informed on the process and options available to us during this ordeal. It is an unpleasant time for our family, especially since we recently completed the basement renovation…….but your team have made the situation better and we look forward to continuing to work with you through the rest of the process. Please pass along to your team.Mike, Sandra, and Ethan, ON
- Fire Damage
I am extremely impressed with all the help I have received from ALL the staff at FirstOnSite. They made my life a lot easier and everyone was very good and easy to work with.
It started 2 days after my fire, I went to my home and the ladies were there packing my belongings into boxes. I asked what I could do to help and they told me I did not have to stay they would look after it all. This was a big relief. So after all was completed and ready to move back in well the unpacking was so impressive and a treat. I could tell that each item was handled with care. My clothes were also phenomenal, pressed and packed so well.
The four guys they sent to move my things were wonderful, funny, courteous and polite.
When I called the office, the messages were passed on and I ways was greeted by polite people. Joel in the contents department was always so helpful and always took care of my needs and he would show up in no time at all when I needed him.
I am so impressed with everyone from FirstOnSite and would recommend them to everyone.Mary Jane M.We recently had the misfortune of a small fire in our home. I would like to thank and at the same time compliment the guys from your company who did the work for us. Their work was excellent and never once did I see an area not cleaned up. I especially would like to compliment the guy that did the wallpapering. He did a lovely job and I am more than pleased. Once again thanks for a job well done.Jo-Ann M., Westphal, Nova ScotiaWe would like to thank you for your superb efforts in putting our home back together after the fire. You were all so helpful and even went a long way to help us keep our sanity. The workmanship is superb!Danielle and Mathew B.
- Mould Remediation
Words truly cannot express how grateful Tony and I are to you (Dale) and Jeff and everyone who worked in our basement. The fact that you cared about our children’s health is so touching and will never be forgotten. The service we received from all of your staff was awesome and we will guarantee you guys to everyone we know. We are thrilled to tell you that our daughter is 95% better and happier ever since you guys were here. She no longer needs an antihistamine daily! We also see a huge improvement in our son’s skin too!Jackie and Tony, Wellington, Prince Edward IslandOn behalf of my family, I would like to thank you and your team especially Scott and Leonard for taking such good care of us during our recent mildew mess and reconstruction. We were very impressed with your consideration, patience and professionalism, and the guys were always so friendly and kind that it made this unpleasant experience bearable. Scott and Leonard listened to our concerns and whenever possible they did everything that they could to meet our expectations and solve any problems as they came up. Even with the delays caused by Kent they kept coming back with a smile and always tried everything they could to get the mess over with as quickly as possible. After it was all over Don came in to clean the carpets and as we have come to expect from your team did above and beyond what we could have expected. The carpets look like new! You can be assured that we will recommend you whenever we have the opportunity in the future. We wish you and your team all the best. Thank you all from the bottom of our hearts for our beautiful ‘new and improved’ (and mildew-free) home. With sincere gratitude from us allDan, Nancy and Alex, Riverview, New Brunswick
- Vandalism Damage
We wish to extend our sincere thank you to the employees; Rufus and Steve H. were compassionate and extremely helpful. An invasion and break-and-enter can be very upsetting and unsettling to people and the services given to us certainly made life easier during such a trying time. Once again, thank you.Catherine and Michael C., Dartmouth, Nova Scotia
We want to thank you for the beautiful house you built us. Hoping the best for you and your families through 2012.Homeowner, Sault Ste. Marie, OntarioThe work on our basement is now complete and at this time, I’d like to express my appreciation for your efforts. When Ellen and I decided to go ahead and have the work done, we were a little apprehensive about all the details involved. However, after our initial meeting with you, our minds were at ease not only because of the way you presented yourself, but also because of the way you approached the job. What appealed to use the most was doing the estimating in different stages. This gave use us a clear picture of what costs we would be getting into at each step of the way.
And now that the job is done, we can only say that we’re very pleased with the work that you and Brian did. Your commitment and craftsmanship is second to none and Brian’s eye for detail and his suggestions were a definite asset. Should you have any future customers wanting to get a look at the kind of work you do, you’re more than welcome to bring them by the house for a viewing. Thanks again for the excellent work and service.Chris M., Dartmouth, Nova ScotiaDuring our recent renovations we were very impressed by the dedication throughout the project. We felt very safe to leave the house, all scheduling and changes were communicated well and they always cleaned up daily. We wanted to express our appreciation.Jim and Hazel F., Dartmouth, Nova ScotiaI just wanted to express my appreciation for the hard work that was done at our residence today. The gentlemen who was here all afternoon did an absolutely unbelievable job. He worked so hard and his workmanship is exceptional. He even cleaned everything up!!! I still can’t believe the garage door is operational. I will be sure to pass on to my insurance company what an exceptional job your company has done.Karen, ABI just wanted to extend my thanks to everyone, particularly our restoration team from FirstOnSite. Everyone has pulled together nicely and has made what was an unpleasant surprise a great team re-build project. Thanks again!UHN Manager, ON“My husband and I had a cat that was very ill and during the last few months of his life, and he started spraying everything in our house. After we put him down, we tried to get rid of the smell that was everywhere, but with no success. A few months later, it was suggested to us to see if our insurance company would contract someone to rid our home of the smell. Our Insurance accepted our claim and contracted FirstOnSite to carry out this project. The project was completed on Friday, October 2, 2015. Steve headed/coordinated this project, and at our request, he provided us with your name and email address to allow us to provide you with our feedback. The very first time we sat down with FirstOnSite, we had no idea as to the amount of work needed to successfully coordinate and complete the entire scope of this project from the tiniest detail up. From the beginning to the end of this project, Steve and each and every one of the workers under his direction did an exemplary job! It takes someone with extraordinary organizational, professional and people skills as well as exceptional working knowledge of the entire project to maintain the quality and rate of performance of this project, and Steve excelled in both! We would go to the house every couple of days to pick up our mail and observe the progress. We got to meet and eventually know the workers. Both my husband and myself noticed right from the start that all of the workers were very conscientious and took pride in the job that they were doing, and there was a visual atmosphere of good fellowship among all those involved in this project. Throughout our adult working lives, it has been our experience that this type of atmosphere does not just happen accidentally, rather, it is a direct result of a competent, skilled and personable leader capable of getting all of his crew to work in unison, on schedule, and achieving the intended goal. Steve’s professionalism has also reached to the suppliers that he deals with on a daily basis. We had to choose new flooring throughout our house as well as paint for all of the walls and cabinets. When we went to Dulux Paints and Carpet One Flooring to make our choices, every one of them gave rave reviews in their dealings with not just Steve, but with FirstOnSite as well. We want to take this opportunity to thank you and every one at FirstOnSite involved with this project for everything they did to get our house to look better than new, and in an expedited manner.Robert and Sylvia, AB
- Customer Satisfaction
FirstOnSite dealt with a disaster in a professional, calm and relaxing manor creating a sense of ease for my Mom.Jay, Hamilton, OntarioWhen coordinating schedules, FirstOnSite made it seamless and tried hard not to make it an inconvenience for us.Sunnie, OntarioI have never seen a loss location left so clean after the removal of drywall and insulation. The insured was pleased and so am I.Adjuster, Mississauga, OntarioOur insured wanted me to pass along her heartfelt thanks for the excellent job you and your crew did for her parents.Sharon, Senior Adjuster, PrairiesVery impressed with all staff that we encountered – a highly professional, friendly, knowledgeable group. Our sincere appreciation.Homeowner, Edmonton, AlbertaGood Morning Jamie,
I just spoke with my insured.
I was the emergency on call adjuster last evening for southern Alberta. I received this claim later in the evening and contacted your on call project manager. He and his crew attended this site immediately.
This insured has four children between the ages of 4 and 11. The insured had concerns about the contaminants in his home and the PM called me once he was on site and let me speak with the insured. I assured him that FirstOnSite would address any contamination concerns at that time. I advised the insured that the response time would enable FirstOnSite to remove any contaminated contents including flooring and to treat the area.
During my conversation with my insured, this morning, he said, Hats off to FirstOnSite, those guys did an awesome job!” He continued to tell me how he and his family slept through the night undisturbed. He said the crew worked very quietly and no one in his family heard any noise throughout the night. He also said that when he woke up this morning, he was amazed to see how much work was accomplished and how clean the area was.
Once again, thank you to your project manager and his crew for making my job that much easier.Property Claims Representative (Field)
Medicine Hat, AlbertaYou guys did a phenomenal job, I have dealt with you FirstOnSite in the past and am so happy with the service you provide.”A friend of a homeowner, ManitobaFirstOnSite took control of the situation at hand and contacted the right people to get the ball rolling.Jay, Hamilton, OntarioThe trades FirstOnSite works with are also professional, respectful and each and every time they would work in/on the house would clean up after themselves.Sunnie, OntarioI cannot fully express how much it meant to me to have the FirstOnSite team come into my life at that point. The considerable skills the FirstOnSite team used to restore my house were amazing, but even more valuable to me was their generosity of spirit.Homeowner, Moncton, New BrunswickOur insured is appreciative that FirstOnSite attended so quickly and got it all put back together in a reasonable time, reducing the stress on her mother. Not many people take time out of their day to say thanks and good job. So, GOOD JOB FirstOnSite! Thanks so much you guys!Sharon, Senior Adjuster, PrairiesThank you to you and your team. We have heard so many not so good insurance stories throughout all of this, but we have nothing but high praises for you all! You have all been great to work with in this overwhelming task. Thank you for all that you do.Homeowner, London, OntarioHi,
I gotta tell you, i just got off the phone with my client. She is over the top happy with the job you and your crew did. I quote, “I am extremely pleased” and your positive attitude, at every visit, was most impressive. Nice to hear isn’t it? Thank you for taking such good care of her! She is telling everyone how great her insurer is.Claims Representative, Edmonton, AlbertaGood day Gentlemen,
First off, thanks so much for the coffee, donuts and information session today, I found it both educational and entertaining. I realize that this line of work isn’t always fun, but it gives me great satisfaction knowing that we have people like yourselves helping out our clients. Although I have only been with Allstate for just over a year, I have always had a great appreciation for people who make it their job to help other people.
Thanks again for the laughs and lessons. I will continue to tell people how great your services are, and now that I know a little more about what happens during the claim, it makes my job a little easier when taking a claim call.Agent, Allstate Insurance Company of Canada, Sault Ste. Marie, OntarioOutstanding job. Very professional service. From the start of the project we knew we were in good hands. We’ll highly recommend your name. Thanks for all.John C., Vancouver, British ColumbiaExcellent crew – good workers, polite, helpful and professional. Thank you!Michael M., Sault Ste Marie, OntarioVery professional and provided excellent service. Calvin and Sylvain are professional and pleasant to deal with.Michael M., Sault Ste Marie, OntarioYour people were most helpful. Their efforts and workmanship were great. Thanks to everyone involved!George & Sharon H., Algoma Mills, OntarioThe team was great, they were on time and finished in record time.D.B., Winnipeg, ManitobaWe were most impressed with the whole team. Everyone was professional yet friendly and helpful at the same time. We felt Mitch was particularly conscientious. We were always well informed and any questions we had were readily answered. Many thanks!B.K., Winnipeg, ManitobaWe really appreciated their helpfulness! They went out of their way to return our daughter’s ringette gear cleaned and ready to go on very short notice – they treated us like our concerns were their concerns too.R.R., Winnipeg, ManitobaThank you very much. You were very courteous in the way you handled my claim. The final result was excellent, and I am extremely pleased with all that´s been done.J.B., Winnipeg, ManitobaFantastic experience. Hold on to your people, they make all the difference.J.G. Winnipeg, ManitobaHow does one thank everyone for all the excellent service I recently received with my insurance claim? A special thank you to Sheldon and Terri. Terri, you certainly went out of your way in a pleasant manner! You all made my misfortune an experience that really wasn’t as bad as it could have been – only because you took control and made it easy for me (I know you all worked hard to get to please and get things done in prompt order). My sincere thanks to all.P.M., Winnipeg, ManitobaYour workers were not only competent, but also compassionate, as they seemed to understand the angst families go through in this situation. And to top it off, the final costs matched the initial estimate, which made your company the only one to succeed in this among several others we dealt with. So now that things have been restored, a sense of well being is returning, but I’ll never forget the bleak beginning. And I’ll also remember the hope you gave us personally at a time when hope seemed to be in short supply.Ray & Betty, Antigonish, Nova ScotiaI was most impressed with the team – they were a pleasure to deal with, very accommodating, polite and helpful. I have nothing but the highest level of respect for them in the way they dealt with our situation and cannot say enough about what a pleasure they were to help us, my hats off to them in how they were able to restore our basement to like brand new! They do fantastic work and their attention to detail is outstanding.Mike & Cathy, Summerside, Prince Edward IslandWe recently had the misfortune of experiencing a sewage spill in our basement. The staff carried out the work and we could not be more pleased with the fine job that they did.Rod & Jan, Summerside, Prince Edward IslandIt’s hard to find words warm enough to thank each one of you.Dick & Cathy O., Porters Lake, Nova ScotiaI’d like to take a moment to advise I just got off the phone with a customer. She had nothing but the best things to say about FirstOnSite. Many thanks to all on your team for your work on these. As with many claims, this one had a few challenging twists and turns but she insisted you went above and beyond. Extra special thanks to the Project Manager, as she explained he stuck in there with her when she continued to have many different concerns. I’d like to extend a big -Thank you!Adjuster, NSThe team who arrived at my residence on Jan 26 was very professional and caring. They even managed to help clean up the glass so my dog was not injured as it was at the front door. They were very polite and courteous as well as very informative about the process. I would most definitely recommend FirstOnSite to anyone. Thank you so much!Kamma, SKFirstOnSite restoration was VERY professional.Wendy, ABI wanted to say how impressed I am with FirstOnSite Restoration. This company does fantastic work. I am so glad that our insurance company uses FirstOnSite as their preferred choice. My basement looks AMAZING. I am so thoroughly happy.Wendy, ABI’d like to take a moment to advise I just got off the phone with a customer. She had nothing but the best things to say about FirstOnSite.Adjuster, NSThe FirstOnSite team did an amazing job.Bentall Kennedy Manager, ABI just wanted to extend my thanks to everyone, particularly our restoration team from FirstOnSite. Everyone has pulled together nicely and has made what was an unpleasant surprise a great team re-build project. Thanks again!UHN Manager, ONWilliam and I would like to express our heartfelt thanks to everyone who have assisted in one way or another during the time when we were displaced from our home as a result of the flooding in the house. We are very blessed to have so many wonderful people come into our lives in 2014 during a time when it was extremely stressful for us.William and Margaret, ABFirstOnSite was excellent as they took care of our home and the Renovation and Contents teams worked very hard to allow us to move back to our home.William and Margaret, ABThanks again to all of you who have made an otherwise stressful event more bearable and making our journey back home go so smoothly. You are a great group to work with and we commend you on your excellent teamwork. We have been telling people that we are very lucky to have our insurance company and FirstOnSite as our contractor as all of you have gone beyond your call of duty to work with us and we are once again happy house owners and so glad to be home again. Thank you … Thank you … Thank you.William and Margaret, ABThe team who arrived at my residence on Jan 26 was very professional and caring. They even managed to help clean up the glass so my dog was not injured as it was at the front door. They were very polite and courteous as well as very informative about the process. I would most definitely recommend FirstOnSite to anyone. Thank you so much!Kamma, SKWe just wanted to express our appreciation for your prompt response and attention to our claim.Mike, Sandra, and Ethan, ONVery happy with the timely and efficient work to dry out and restore my basement!Jeff, NSFirstOnSite’s response and service was outstanding. Huge shout out at all our staff for their care and devotion to the cause.WEM, ABFrom the beginning to the end of this project, Steve and each and every one of the workers under his direction did an exemplary job!Robert and Sylvia, ABIt takes someone with extraordinary organizational, professional and people skills as well as exceptional working knowledge of the entire project to maintain the quality and rate of performance of this project, and Steve excelled in both!Robert and Sylvia, ABWe got to meet and eventually know the workers. Both my husband and myself noticed right from the start that all of the workers were very conscientious and took pride in the job that they were doing, and there was a visual atmosphere of good fellowship among all those involved in this project.Robert and Sylvia, ABWe want to take this opportunity to thank everyone at FirstOnSite involved with this project for everything they did to get our house to look better than new, and in an expedited manner.Robert and Sylvia, AB
For Emergency Disaster Restoration Services,