‘Empathy framework’ Helps Leaders Emit, Understand Range of Emotions
Recently CEO Dave Demos and SVP Jodi Getson spoke with the Financial Post about the importance of empathy in our industry.
For CEO Dave Demos, empathy is the No. 1 attribute in recruiting, hiring and training efforts. “We go into situations where a person or business is struck by a disaster. Being empathetic and able to communicate clearly is the most important thing we can do to help. They have to know we care.”
Jodi Getson, senior vice-president, says “A great deal of training is focused on the communication process. Our people have to understand their customers and evaluate situations, while also realizing how their actions affect others.”