A Homeowners Guide to Disaster Recovery
Any damage to a home – be it from a storm, water, wind, fire or vandalism – can be a dramatic event for homeowners. This informative guide is designed to help home owners prepare prior to a disaster, and understand the restoration process in the event of a disaster. It is intended to help homeowners work effectively with their insurance company and all those involved in the restoration process.
If you are an insurance provider, by helping your customers be better prepared to deal with property loss, you’ll be helping them to more quickly restore their home, property and lives. If you are a homeowner, you will find the guide full of useful information before and after a disaster.
This booklet describes the considerations and approaches typically taken by restoration companies and gives a step-by-step guide as to what a homeowner may expect in the event an emergency.
FirstOnSite has helped thousands of Canadians recover from disasters, and in preparing this booklet, we hope to help thousands more. As the nation’s leading restoration and reconstruction company, we respond to emergencies 24 hours a day, seven days a week – rapidly, professionally and compassionately.
“Very impressed with all staff that we encountered – a highly professional, friendly, knowledgeable group. Our sincere appreciation.”
Homeowner, Edmonton, Alberta
We provide homeowners and their insurers with peace of mind
We work with insurance companies and homeowner to mitigate damages, and to recover or restore property and contents, including not only family homes, but also treasured photographs, documents, furniture, clothing, sports equipment, toys and electronics.
Our Warranty: We guarantee our workmanship for a minimum of two years, and individual manufacturer’s warranties apply to products or materials we install.
Our Customer Satisfaction Commitment: We are dedicated to providing excellent customer service. We are motivated to exceed your expectations. Additionally, most insurance providers require that restoration companies supply them with a “Certificate of Satisfaction” signed by you, the property owner.
Our values are built on providing superior service for homeowners and their insurance providers.
I gotta tell you, i just got off the phone with my client. She is over the top happy with the job you and your crew did. I quote, “I am extremely pleased” and your positive attitude, at every visit, was most impressive.
Nice to hear isn’t it?
Thank you for taking such good care of her! She is telling everyone how great her insurer is.”
Claims Representative, Edmonton, Alberta