Careers

July 2011

Position Summary:  Reporting to the Branch Manager, the Project Coordinator is responsible for coordinating staff and materials for restoration projects and ensuring jobs are completed on time, within budget and to the satisfaction of our customers.

Estimation & Project Management Requirements

• Create material take offs, budgets and schedules for new projects to determine the most efficient use of staff, sub trades and materials.
• Coordinate and oversee the work of sub trades and staff.
• Manage costs to complete projects on budget and on time
• Building the FirstOnSite brand within the local community
• Develop and maintain strong relationships with policy holders, adjusters and other key stakeholders.

Education and Experience

• Minimum 3 years’ experience in project management (e.g., developing timelines, scheduling and coordinating staff, motivating team, etc.)
• IICRC Certification an asset
• Ability to handle several projects at one time
• Strong understanding of construction
• General knowledge of the insurance industry an asset
• Computer proficiency with exposure to MS office  

Critical Success Factors

• Ability to work within a team-based structure
• Budget management and profitability of projects
• Timely completion of projects

All Interested candidates please respond via email with a resume and cover letter to: resumeseast@firstonsite.ca

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

July 2011

Position Summary:

Reporting to the Director of Large Loss, the Business Development Manager is a key member of the leadership team, and an industry expert responsible for providing exceptional leadership, delivering operational strategies and creating industry best practices.

The successful candidate will be a Business Development Management expert who can anticipate, solicit and assess marketplace data to address the needs of institutions and all business in Quebec.

Working closely with the management team the successful candidate will have experience developing strategic business partnerships.

Professionally, he/she is motivated by the opportunity to lead the market and be recognised as an industry leader in the provision of disaster restoration services in the commercial marketplace.

Responsibilities

Sales Leadership

• Enhances FirstOnSites’ presence and reputation through the development and implementation of a sales strategy aligned to the company’s strategic goals.
• Establishes, monitors and manages robust and measurable sales methodologies and best practices for complex sales programs.
• Identifies, qualifies and pursues sales leads and establishes viable new revenue streams.
• Champions an entrepreneurial, reward-driven sales culture through mentorship, knowledge sharing and coaching of sales and service development teams.
• Maintains accurate sales forecasting tools to match revenue targets to sales budgets and provide ongoing performance measurement.

 New Business Development

• Represents FirstOnSite at conferences and tradeshows, developing a strong brand and a reputation for excellence.
• Generates demand for additional services through a deep understanding of customer requirements.
• Develops new customer prospects and business opportunities to meet revenue growth objectives.
• Monitors competitive intelligence and anticipates industry developments to proactively exploit potential new business opportunities.
• Inspires a sense of urgency and a desire for continuous development.
• Ensures national standards are met and customer expectations achieved.
• Develops talent and ensures that direct reports have appropriate development opportunities.

Skills & Experience:

 A minimum of 10-15 years demonstrated success as a sales leader in property management or preferably in insurance, restoration, construction or related industries.

• Proven leadership abilities and committed to excellence and innovation in the workplace.  Motivates and encourages others to achieve personal excellence.
• An active listener and strong verbal and written communicator; able to communicate with all types of people and at all levels in the industry and the organization.
• Adaptable; confidently leads through uncertainty and transition.
• Self-confident; openly discusses ideas and issues, and comfortable with influencing and negotiating.
• Has a strong customer focus; integrates customer expectations and adapts to internal and external customer needs.
• Proven track record delivering competitive strategies and sustainable results.
• A high degree of integrity and compassion in dealing with challenging people and issues.
• Bilingual, French and English

 Education:

 A post-secondary degree in Business Administration or a related field is preferred.

 Compensation:

 A competitive compensation package, including base salary and bonus, as well as benefits will be provided.

 All Interested candidates please respond via email with a resume and cover letter to: resumeseast@firstonsite.ca

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

July 2011

Position Summary:  Reporting to the Vice-president Construction, the Project Coordinator is responsible for coordinating staff and materials for restoration\re-construction projects and ensuring jobs are completed on time, within budget and to the satisfaction of our customers.

Estimation & Project Management Requirements

• Create material take offs, budgets and schedules for new projects to determine the most efficient use of staff, sub trades and materials.
• Coordinate and oversee the work of sub trades and staff.
• Manage costs to complete projects on budget and on time
• Building the FirstOnSite brand within the local community
• Develop and maintain strong relationships with policy holders, adjusters and other key stakeholders.

Education and Experience

• Minimum 3 years’ experience in project management (e.g., developing timelines, scheduling and coordinating staff, motivating team, etc.)
• DEC in civil engineering or architecture
• IICRC Certification an asset
• Ability to handle several projects at one time
• Strong understanding of construction
• General knowledge of the insurance industry an asset
• Computer proficiency with exposure to MS office (Excel, Word, Outlook)
• Bilingual (French and English)

 Critical Success Factors

• Ability to work within a team-based structure
• Budget management and profitability of projects
• Timely completion of projects

 All Interested candidates please respond via email with a resume and cover letter to: resumeseast@firstonsite.ca

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

October 2011

Position Summary:

The person responsible for developing a definition of the project, in conjunction with the Property Owner, Adjuster, or Insurance Company. The Project Manager ensures that the project is delivered on time and to the required quality standard (within agreed specifications). Focus is on scoping and estimating the work required to restore properties to their pre-disaster state; prepares detailed specifications and submits quote for the work to be performed; directly interacts with clients to develop applicable solutions and close the sale; generates new leads through relationships with adjusters and property managers; delivers exceptional customer service to insurance stakeholders, homeowners, and property managers. The PM will implement the company Standard Operating Procedures pertaining to emergency calls and water remediation. The PM is capable of implementing water remediation procedures consistent with the IICRC S-500 Standard and recording psychrometric readings.

Education and Experience

• Minimum 5 years experience in the restoration/emergency services industry.
• Detailed understanding of reconstruction practices for property that has water, wind, mould, fire and vandalism damages
• Strong communication and sales skills, both written and verbal
• Computer skills required
• Accounting skills – basic understanding of invoicing, billing and general math skills.
• Ability to work as part of a team and demonstrated commitment to customer service excellence
• University degree or college diploma in business, engineering, or construction management preferred; or combination of relevant training courses in related fields and relevant experience may be acceptable in lieu of the academic requirements.
• Bilingual (French\English)

All Interested candidates please respond via email with attached resume and cover letter with the phrase ‘Project Manager’ in the subject line to: resumeseast@firstonsite.ca

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

We have immediate openings for 3 Lead Project Management Administrators. The successful candidate will support various branches within the Central region.

Position Summary:  The Lead PMA ensures the smooth running of the administration of their assigned branches. Directly manages the PMAs in the branches and works closely with the Project Manager(s) and Construction Manager(s) to assist with project planning, data management, completion of project files and invoicing to the clients.  The Lead PMA will participate as an Operations team contributor by understanding and knowing FOS business partners such as (but not limited to) insurance companies, insurance company adjusters, and independent adjusters. Promotes and institutes FOS protocols and will work effectively with team members to ensure that these protocols are implemented in accordance with FOS policies and procedures and stakeholder pre-determined goals. The Lead PMA will contribute to timely project completion through effective and knowledgeable application of the ClaimTrak, Xactimate, Microsoft Office and T & M Plus software applications and strong communication skills.

Education and Experience

• Minimum 3 years’ experience in an office environment
• Minimum  1 year experience in staff management
• Computer skills required – effectively use Word, Excel, Outlook, ClaimTrak and Xactimate
• Proficient in T & M Plus
• College Diploma or certification; or combination of relevant training courses in related fields and relevant experience may be acceptable in lieu of the academic requirements.

Our Values:

• With Integrity – Do what is right, work in a honest and fair way.
• The Right Way -Don’t settle for anything other than excellence. Motivated to exceed the expectations of our customers.
• Without Delay – Mobilize with speed and professionalism. Move quickly to support each other. Listen to the needs of our communities. Take pride in putting skills to work to make a difference.

All Interested candidates please respond via email with a resume and cover letter to: resumescentral@firstonsite.ca; indicate in the subject line LPMA Central.

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

We have an immediate opening for a Project Administrator in our Kitchener branch.

Position Summary:  The Project Administrator supports one or more Project Managers/Construction Managers and provides administrative and office support activities. They will work closely with the Project Manager(s) and Construction Manager(s) to ensure no slippage in project planning resulting in a controlled delivery. The Project Administrator will participate as a team contributor by knowing the required insurance companies, independent adjusters and FOS protocols and will work effectively with team members to ensure that these protocols are implemented in accordance with the stakeholder pre determined goals. They will contribute to timely project completion through effective and knowledgeable application of the ClaimTrak, Xactimate, Microsoft Office software applications and strong communication skills.

Project Administrator Responsibilities

Revenue Growth/Sales

• Continuously reviews projects to make sure that customer and FOS KPI’s are being met and either follows up with Project Manager/Construction Manager to ensure task completion or if possible completes the task on their own initiative.
• Ensures that all invoicing forecasted for the month is completed.

Employee Engagement/Leadership

• Follows and leads by example all FOS health and safety policies and procedures are followed for all FOS personnel and sub-contractors.
• Works closely with the Project Manager(s) and Construction Manager(s) to ensure no slippage in project planning resulting in a controlled delivery.
• Provides updates to PM(s) and CM(s) on a daily basis regarding projects requiring attention and/or approaching deadlines to ensure no slippage in project planning resulting in a controlled delivery
• Strives to continually improve through specific development plans.

Cost Efficiency/Operations

• Support administrative needs of Sales/Project Managers and Construction Managers
• System data entry, tracking and updates (Xactimate, ClaimTrak, XactAnalysis)
• Meets on a regular basis with project stakeholder(s) to provide project updates, share relevant information and plan/initiate actions to advance the project.
• Follows up with the implementing partners and sub-contractors for progress reports, submission of reports and recent data on target groups and other information material.
• Reviews data and information generated by the Project Manager, Construction Manager, Production or Sub Trades and prepare information materials for briefing and review sessions.
• Follows FirstOnSite Standard Operating procedures for data entry

Customer Service Excellence

• Receives, screens, logs and routes correspondence, attaching necessary background information and maintain follow-up system for action and deadlines.
• Interacts with oral/written communication with internal stakeholders, clients/customers presenting a polished, professional impression of the company.

Education and Experience

• Minimum 2 years experience in an office environment.
• Computer skills required – effectively use Word, Excel, Outlook, ClaimTrak and Xactimate.
• Typing skills min. 50WPM
• College Diploma or certification; or combination of relevant training courses in related fields and relevant experience may be acceptable in lieu of the academic requirements.

Our Values:

• With Integrity – Do what is right, work in an honest and fair way.
• The Right Way -Don’t settle for anything other than excellence. Motivated to exceed the expectations of our customers.
• Without Delay – Mobilize with speed and professionalism. Move quickly to support each other. Listen to the needs of our communities. Take pride in putting skills to work to make a difference.

All Interested candidates please respond via email with a resume and cover letter to:

resumescentral@firstonsite.ca; indicate in the subject line PA Kitchener.

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

July 2011

Position Summary: Reporting to the Branch Manager, the Project Manager is responsible for estimating and management of restoration projects and ensuring jobs are completed on time, within budget and to the satisfaction of our customers.

Estimation & Project Management Requirements

• Promote the FirstOnSite brand, identify and investigate new opportunities in the market place.
• Scope new projects to determine the extent of losses; Produce fair and accurate estimates of work to be completed including pricing, budgets, profit margins, specifications, reports and invoicing
• Coordinate and oversee the work of sub trades
• Manage costs to established project budgets and target profit margins
• Oversee project deliverables and monitor progress
• Monitor and anticipate competitor activities
• Building the FirstOnSite brand within the local community
• Develop and maintain strong relationships and act as a prime liaison with policy holders, adjustors, brokers

Education and Experience

• Minimum 3 years experience in project management (e.g., developing timelines, scheduling and coordinating staff, motivating team, etc.)
• Experience with residential and commercial property loss
• IICRC Certification preferred
• Proven track record in estimating and sound judgment
• Ability to handle several projects at one time
• Strong understanding of restoration or construction
• General knowledge of the insurance industry
• Computer proficiency with exposure to MS office and several different ERP systems
• Estimating experience using Xactimate software

 Critical Success Factors

• Sustainable business growth within the local area
• Strengthened customer relationships
• Ability to work within a team-based structure
• Budget management and profitability of projects
• Timely completion of projects

 All Interested candidates please respond via email with a resume and cover letter to:

 resumescentral@firstonsite.ca; indicate in the subject line PM London.

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

February 2012

Position Summary: The Construction Manager will coordinate activities, resources, equipment and information and will keep the project and all related processes running smoothly. The Construction Manager accepts rebuild projects from the Project Manager and works toward completing the project within FOS acceptable GP levels. Focus is on ensuring the goals and needs of the insurance companies and our customers are being met.

He/she will be responsible for coordinating restoration activities and resources in support of restoration projects that impact multiple projects simultaneously. The Construction Manager demonstrates effective leadership with co-workers in following and implementing the company Standard Operating Procedures.

Construction Manager Responsibilities:

Revenue Growth/Sales

• Receives, approves and signs off won business from Project Managers
• Manages project to achieve acceptable GP levels
• Maintains a high level of customer satisfaction throughout the project i.e.
• Property Owner
• Insurance Adjuster
• Insurance Company
• Corporate Client
• Updates all parties involved on work progress and/or informing same of changes/additions to original work order or repair specifications

Employee Engagement/Leadership

• Build, lead and deploy the best quality team to achieving the objectives of our corporate strategic plan
• Ensure that the company health and safety policies and procedures are followed for all FOS personnel and sub-contractors, including all branch personnel are up to date with all health and safety procedures and training and participates/conducts tail gate meetings relating to health and safety and work procedures when on site
• Develop a performance culture through a robust performance management process with all employees having regular feedback and specific development plans
• Develop a culture of ‘employer of choice’ to attract, retain and motivate the best quality team

Cost Efficiency/Operations

• Selects and manages sub trades for projects
• Manages purchase orders, change orders and charge backs
• Verify/Approve sub-trade invoices
• Maximizes mitigation opportunities wherever possible
• Develops and maintains detailed project schedules which include administrative tasks for multiple sites
• Schedules the project(s) to include all project phases and dependencies including detailed design, material procurement, and installation
• Obtains Notice of Project when it is required

Customer Service Excellence

• Monitors customer satisfaction throughout project
• Ensure project requirements are being fulfilled and deadlines and milestones are achieved
• Inspect progress and work quality during and post repairs
• Develop and maintain strong relationships and act as a prime liaison with policy holders, estimators and adjustors)
• Maximize customer satisfaction
• Ensure collective and individual expectations are met
• Facilitate prompt and quality service
• Resolve disputes and complaints, where possible

Education and Experience:

• Minimum 3 years experience (ideally 5 or more) and proven track record in construction management within the restoration/emergency (or a related) industry
• Detailed understanding of reconstruction practices for property that has suffered water, wind, mould, fire and vandalism damages
• Knowledge of building codes and electrical, or plumbing, or mechanical and related codes.
• Knowledge of the laws and ordinances regulating building construction.
• Strong communication skills, both written and verbal
• Computer skills required – effectively use Word, Excel, Outlook, Claimtrak and Xactimate.
• Accounting skills – basic understanding of invoicing, billing and general math skills.
• Ability to work as part of a team and demonstrated commitment to customer service excellence
• College Diploma in Building Construction, Engineering, Architecture or certification in a recognized trade; or combination of relevant training courses in related fields and relevant experience may be acceptable in lieu of the academic requirements.
• Fire and Smoke Restoration Technician
• Odor Control Technician
• Proficiency with biological Technology

Our Values:

• With Integrity – Do what is right, work in an honest and fair way
• The Right Way -Don’t settle for anything other than excellence. Motivated to exceed the expectations of our customers.
• Without Delay – Mobilize with speed and professionalism. Move quickly to support each other. Listen to the needs of our communities. Take pride in putting skills to work to make a difference

 All Interested candidates please respond via email with a resume and cover letter to:

 resumescentral@firstonsite.ca; indicate in the subject line Construction Manager – Timmins.

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

February 2011

Position Summary: Reporting to the Branch Manager, the Project Manager is responsible for estimating and management of restoration projects and ensuring jobs are completed on time, within budget and to the satisfaction of our customers.

Estimation & Project Management Requirements

• Promote the FirstOnSite brand, identify and investigate new opportunities in the market place.
• Scope new projects to determine the extent of losses; Produce fair and accurate estimates of work to be completed including pricing, budgets, profit margins, specifications, reports and invoicing
• Coordinate and oversee the work of sub trades
• Manage costs to established project budgets and target profit margins
• Oversee project deliverables and monitor progress
• Monitor and anticipate competitor activities
• Building the FirstOnSite brand within the local community
• Develop and maintain strong relationships and act as a prime liaison with policy holders, adjustors, brokers

Education and Experience

• Minimum 3 years experience in project management (e.g., developing timelines, scheduling and coordinating staff, motivating team, etc.)
• IICRC Certification preferred
• Proven track record in estimating and sound judgment
• Ability to handle several projects at one time
• Strong understanding of restoration or construction
• General knowledge of the insurance industry
• Computer proficiency with exposure to MS office and several different ERP systems

Critical Success Factors

• Sustainable business growth within the local area
• Strengthened customer relationships
• Ability to work within a team-based structure
• Budget management and profitability of projects
• Timely completion of projects

All Interested candidates please respond via email with a resume and cover letter to: resumes@firstonsite.ca

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

September 2010

Position Summary: Reporting to the Branch Manager, the Project Manager is responsible for estimating and management of restoration projects and ensuring jobs are completed on time, within budget and to the satisfaction of our customers.

Estimation & Project Management Requirements

• Promote the FirstOnSite brand, identify and investigate new opportunities in the market place.
• Scope new projects to determine the extent of losses; Produce fair and accurate estimates of work to be completed including pricing, budgets, profit margins, specifications, reports and invoicing
• Coordinate and oversee the work of sub trades
• Manage costs to established project budgets and target profit margins
• Oversee project deliverables and monitor progress
• Monitor and anticipate competitor activities
• Building the FirstOnSite brand within the local community
• Develop and maintain strong relationships and act as a prime liaison with policy holders, adjustors, brokers

Education and Experience

• Minimum 3 years experience in project management (e.g., developing timelines, scheduling and coordinating staff, motivating team, etc.)
• IICRC Certification preferred
• Proven track record in estimating and sound judgment
• Ability to handle several projects at one time
• Strong understanding of restoration or construction
• General knowledge of the insurance industry
• Computer proficiency with exposure to MS office and several different ERP systems

Critical Success Factors

• Sustainable business growth within the local area
• Strengthened customer relationships
• Ability to work within a team-based structure
• Budget management and profitability of projects
• Timely completion of projects

All Interested candidates please respond via email with a resume and cover letter to: resumes@firstonsite.ca

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

October 2011

We have an immediate opening for a WATER TECHNICIAN for our Abbotsford office.

Position Summary:  The Water Technician supports the emergency response and restoration project to ensure the goals and needs of the insurance companies and our customers are being met.

The Water Technician is capable of implementing water remediation procedures consistent with the IICRC S-500 Standard under the direction of a Lead Water Technician.

Responsibilities:

• Responsible for onsite emergency response activities:  pumping water, clearing carpet, removing drywall and mitigation, etc.
• Carries out specialty cleaning and degreasing of wall and ceiling surfaces including Q-deck, Concrete and Block while on site.
• Set up of deodorization, negative air, ozone, thermo fogging while on site.
• Responsible for setup, safe installation and operation of scaffolding and ladders while on site.
• Assists with pack out of wet documents, contents and electronics.
• Some heavy lifting is required.
• Overtime is required on a regular basis.
• Emergency on-call shift rotation is required for all candidates.

Education/Experience:

•  2 years’ experience or more.
• IICRC training.
• Positive attitude, strong work ethic and self-motivated.
• Physically fit.
• Ability to work as part of a team or independently with little direction.
• Bondable
• Valid Class 5 driver’s license.

All Interested candidates please respond via email (Subject Line:  Water Tech, Abbotsford) with a resume and cover letter to:  kwalters@firstonsite.ca..

We would like to thank all applicants in advance; however, only those applicants selected for an interview will be contacted.

November 2011

Position Summary: The person responsible for developing a definition of the project, in conjunction with the Property Owner, Adjuster, or Insurance Company. The Project Manager ensures that the project is delivered on time and to the required quality standard (within agreed specifications). Focus is on scoping and estimating the work required to restore properties to their pre-disaster state; prepares detailed specifications and submits quote for the work to be performed; directly interacts with clients to develop applicable solutions and close the sale; generates new leads through relationships with adjusters and property managers; delivers exceptional customer service to insurance stakeholders, homeowners, and property managers. The PM will implement the company Standard Operating Procedures pertaining to emergency calls and water remediation. The PM is capable of implementing water remediation procedures consistent with the IICRC S-500 Standard and recording psychrometric readings.

Project Manager Responsibilities:

Revenue Growth/Sales

• Initial customer contact within 30 minutes of receiving assignment and first customer visit within 24 hours of receiving the assignment.
• Emergency Estimate Timeline as per FOS SOP (5 days) or KPI of customer.
• Rebuild Emergency Timeline as per FOS SOP (10 days) or KPI of customer.
• Emergency Work Authorization signed and deductible collected before work commences

Employee Engagement/Leadership

• Build, lead and deploy the best quality team to achieving the objectives of our corporate strategic plan.
• Ensure that the company health and safety policies and procedures are followed for all FOS personnel and sub-contractors, including all branch personnel are up to date with all health and safety procedures and training and participates/conducts tail gate meetings relating to health and safety and work procedures when on site.
• Develop a performance culture through a robust performance management process with all employees having regular feedback and specific development plans.
• Develop a culture of ‘employer of choice’ to attract, retain and motivate the best quality team

Cost Efficiency/Operations

• Focuses his team’s efforts to teach, improve, and practice mitigation techniques.
• Responsible for accurate job costing and estimation and ensuring project job costs are within target margins.

Customer Service Excellence

•  Educates the client filling the claimant in on i) the process of repair ii) timing of service delivery and iii) what the client can expect from FirstOnSite in the process.
• Manages all aspects of water claims i.e. mitigation, equipment selection, equipment staging, psychrometrics and reports consistent with the IICRC S-500 model.
• Learns and practices the FOS Standard Operating Procedures for:
• Water Remediation
• Mould
• Asbestos
• Monitors customer satisfaction throughout the Emergency Phase.
• Ensure project requirements are being fulfilled and deadlines and milestones are achieved
• Inspect progress and work quality throughout the Emergency Phase.
• Develop and maintain strong relationships and act as a prime liaison with policy holders, and adjustors)
• Maximize customer satisfaction
• Ensure collective and individual expectations are met
• Facilitate prompt and quality service
• Resolve disputes and complaints, where possible

Education and Experience

• Minimum 5 years’ experience in the restoration/emergency industry; minimum 2 years’ experience in the Lower Mainland.
• Detailed understanding of reconstruction practices for property that has suffered water, wind, mould, fire and vandalism damages
• Knowledge of building codes and electrical, or plumbing, or mechanical and related codes.
• Knowledge of the laws and ordinances regulating building construction.
• Strong communication and sales skills, both written and verbal
• Computer skills required – effectively use Word, Excel, Outlook, Claimtrak and Xactimate.
• Accounting skills – basic understanding of invoicing, billing and general math skills.
• Ability to work as part of a team and demonstrated commitment to customer service excellence
• University degree or college diploma in business, engineering, or construction management preferred; or combination of relevant training courses in related fields and relevant experience may be acceptable in lieu of the academic requirements.
• Formal training in a related field

Our Values:

• With Integrity – Do what is right, work in a honest and fair way.
• The Right Way -Don’t settle for anything other than excellence. Motivated to exceed the expectations of our customers.
• Without Delay – Mobilize with speed and professionalism. Move quickly to support each other. Listen to the needs of our communities. Take pride in putting skills to work to make a difference.

All Interested candidates please respond via email with a resume and cover letter to:

resumeswest@firstonsite.ca ; indicate in the subject line Project Manager, Surrey.

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

October 2011

We have an immediate opening for a WATER DAMAGE LABOURER for our Vancouver office with the opportunity to train as a Water Damage Technician.

Position Summary:  The Water Damage Labourer supports the emergency response and restoration project to ensure the goals and needs of the insurance companies and our customers are being met.

The Water Damage Labourer will provide assistance and support required to move projects along in a timely manner.  They may operate hand and power tools of all types and a variety of other equipment and instruments.  May clean and prepared sites, clean up rubble and debris and remove mould, asbestos, lead and other hazardous materials.

Responsibilities:

• Responsible for onsite emergency response activities under the direction of a Water Damage Technician.
• Some heavy lifting is required.
• Overtime is required on a regular basis.

Education/Experience:

•  Construction Labourer experience would be an asset.
• Positive attitude, strong work ethic and self-motivated.
• Physically fit.
• Ability to work as part of a team or independently with little direction.
• Bondable
• Valid Class 5 driver’s license.

All Interested candidates please respond via email (Subject Line:  Water Damage Labourer, Vancouver) with a resume and cover letter to:  kwalters@firstonsite.ca..

We would like to thank all applicants in advance; however, only those applicants selected for an interview will be contacted.

October 2011

We are the employer of choice in our industry as we offer;

• The greatest mobility opportunities- to work across the country on large jobs, advancement and relocation.
• The most professional environment – with the most advanced code of ethics and opportunities to grow professionally.
• The best people to work with.

Come help us make a real difference in the lives of Canadians, helping people in need during a disaster.

We have an immediate opening for a Project Manager in our Vancouver branch.

Position Summary:  The person responsible for developing a definition of the project, in conjunction with the Property Owner, Adjuster, or Insurance Company. The Project Manager ensures that the project is delivered on time and to the required quality standard (within agreed specifications). Focus is on scoping and estimating the work required to restore properties to their pre-disaster state; prepares detailed specifications and submits quote for the work to be performed; directly interacts with clients to develop applicable solutions and close the sale; generates new leads through relationships with adjusters and property managers; delivers exceptional customer service to insurance stakeholders, homeowners, and property managers. The PM will implement the company Standard Operating Procedures pertaining to emergency calls and water remediation.  The PM is capable of implementing water remediation procedures consistent with the IICRC S-500 Standard and recording psychrometric readings.

Project Manager Responsibilities:

Revenue Growth/Sales

• Initial customer contact within 30 minutes of receiving assignment and first customer visit within 24 hours of receiving the assignment.
• Emergency Estimate Timeline as per FOS SOP (5 days) or KPI of customer.
• Rebuild Emergency Timeline as per FOS SOP (10 days) or KPI of customer.
• Emergency Work Authorization signed and deductible collected before work commences.

Employee Engagement/Leadership

• Build, lead and deploy the best quality team to achieving the objectives of our corporate strategic plan.
• Ensure that the company health and safety policies and procedures are followed for all FOS personnel and sub-contractors, including all branch personnel are up to date with all health and safety procedures and training and participates/conducts tail gate meetings relating to health and safety and work procedures when on site.
• Develop a performance culture through a robust performance management process with all employees having regular feedback and specific development plans.
• Develop a culture of ‘employer of choice’ to attract, retain and motivate the best quality team

Cost Efficiency/Operations

• Focuses his team’s efforts to teach, improve, and practice mitigation techniques.
• Responsible for accurate job costing and estimation and ensuring project job costs are within target margins.

Customer Service Excellence

• Educates the client filling the claimant in on i) the process of repair   ii)  timing of service delivery  and iii) what the client can expect from FirstOnSite in the process.
• Manages all aspects of water claims i.e. mitigation, equipment selection, equipment staging, psychrometrics and reports consistent with the IICRC S-500 model.
•  Learns and practices the FOS Standard Operating Procedures for:
  • Water Remediation
  • Mould
  • Asbestos
• Monitors customer satisfaction throughout the Emergency Phase.
• Ensure project requirements are being fulfilled and deadlines and milestones are achieved
• Inspect progress and work quality throughout the Emergency Phase.
• Develop and maintain strong relationships and act as a prime liaison with policy holders, and adjustors)
  • Maximize customer satisfaction
  • Ensure collective and individual expectations are met
  • Facilitate prompt and quality service
• Resolve disputes and complaints, where possible

Education and Experience

• Minimum 5 years’ experience in the restoration/emergency industry; minimum 2 years’ experience in the Lower Mainland.
• Detailed understanding of reconstruction practices for property that has suffered water, wind, mould, fire and vandalism damages
• Knowledge of building codes and electrical, or plumbing, or mechanical and related codes.
• Knowledge of the laws and ordinances regulating building construction.
• Strong communication and sales skills, both written and verbal
• Computer skills required – effectively use Word, Excel, Outlook, Claimtrak and Xactimate.
• Accounting skills – basic understanding of invoicing, billing and general math skills.
• Ability to work as part of a team and demonstrated commitment to customer service excellence
• University degree or college diploma in business, engineering, or construction management preferred; or combination of relevant training courses in related fields and relevant experience may be acceptable in lieu of the academic requirements.
• Formal training in a related field

Our Values:

• With Integrity – Do what is right, work in a honest and fair way.
• The Right Way -Don’t settle for anything other than excellence. Motivated to exceed the expectations of our customers.
• Without Delay – Mobilize with speed and professionalism. Move quickly to support each other. Listen to the needs of our communities. Take pride in putting skills to work to make a difference.

All Interested candidates please respond via email with a resume and cover letter to:

resumeswest@firstonsite.ca ; indicate in the subject line Project Manager, Vancouver.

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

May 2011

Position Summary:

We are looking for self-motivated team-oriented people to join our abatement team.  Asbestos Abatement certification and mould abatement experience would be an asset; however, training is available for the right individuals.

Responsibilities

• Work safely and maintain a safe work environment.
• Work with minimal direct, on-site supervision
• Use specialized devices such as ozone, fogging and dry ice blasting machines.
• Operate power tools, hand tools and other required machinery and equipment.
• Perform any general labour task required.

Key Skills and Knowledge Required

• Valid Class 5 driver’s license (with clean abstract).
• Willing to work on-call and overtime when necessary.
• Current Asbestos certification.
• Mould abatement experience would be an asset.

Remuneration

• Wage negotiable depending on experience in this industry.
• Benefits package after three months’ review.

All Interested candidates please respond via email with a resume and cover letter to: resumes@firstonsite.ca

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

September 2011

Position Summary: The Construction Manager will coordinate activities, resources, equipment and information and will keep the project and all related processes running smoothly. The Construction Manager accepts rebuild projects from Project Managers and works toward completing the project within FOS acceptable GP levels. Focus is on customer communication, service delivery and quality control. He/she will be responsible for coordinating restoration activities and resources in support of restoration projects that impact multiple projects simultaneously. The Construction Manager demonstrates effective leadership with coworkers in following and implementing FOS Standard Operating Procedures.

Responsibilities

• Receives, reviews and signs off on projects awarded from the PMs.
• Manages projects to achieve acceptable GP levels.
• Monitors and maintains a high level of customer satisfaction throughout the project; i.e. with Policy Holder/Property Owner, Insurance Adjuster, Insurance Company, Corporate Client.
• Updates all parties involved on work progress and/or informing same of changes/additions to original work order or repair specifications.
• Selects and manages sub-trades for projects.
• Manages purchase orders, change orders and charge backs.
• Verifies/approves sub-trade invoices.
• Develops and maintains detailed project schedules which include administrative tasks for multiple sites.
• Schedules the projects to include all project phases and dependencies including detailed design, material procurement and installation.
• Inspects progress and work quality during and post repairs.
• Builds, leads and deploys the best quality team to achieve the objectives of our corporate strategic plan.
• Ensures that FOS health and safety policies and procedures are followed for all FOS personnel and sub-contractors.
• Develops a performance culture through a robust performance management process for all employees having regular feedback and specific development plans.

Education and Experience

• Minimum 3 years’ experience (ideally 5 or more) and proven track record in construction management within the restoration/emergency (or a related) industry.
• Detailed understanding of reconstruction practices for property that has suffered water, wind, mould, fire and vandalism damages.
• Knowledge of building codes and electrical, or plumbing or mechanical and related codes.
• Knowledge of the laws and ordinances regulating building construction.
• Strong communication skills, both written and verbal.
• Computer skills required – effectively uses Word, Excel, Outlook, ClaimTrak and Xactimate.
• Accounting skills required – basic understanding of invoicing, billing and general math skills.
• Ability to work as part of a team with a demonstrated commitment to customer service excellence.
• College Diploma in Building Construction, Engineering, Architecture or certification in a recognized trade; or combination of relevant training courses in related fields and relevant experience may be acceptable in lieu of academic requirements.
• May be required to lift, pull and manage heavy equipment and objects.
• May attend disaster sites with exposure to hazardous environment and conditions.
• The Construction Manager works in a busy, service-oriented office under the stress of continual pressure to meet deadlines, deal with competing priorities and demanding service requirements. Ability to effectively manage these demanding service requirements is necessary.

All Interested candidates please respond via email (Subject Line: Construction Manager, Vancouver) with a resume and cover letter to: resumeswest@firstonsite.ca

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

July 2011

Position Summary:  Reporting to the District General Manager, Northern Alberta, Project Managers are responsible for estimating and management of restoration projects and ensuring jobs are completed on time, within budget and to the satisfaction of our customers.

Estimation & Project Management Requirements

• Promote the FirstOnSite brand, identify and investigate new opportunities in the market place.
• Scope new projects to determine the extent of losses; produce fair and accurate estimates of work to be completed including pricing, budgets, profit margins, specifications, reports and invoicing.
• Coordinate and oversee the work of sub trades.
• Manage costs to established project budgets and target profit margins.
• Oversee project deliverables and monitor progress.
• Monitor and anticipate competitor activities.
• Build the FirstOnSite brand within the local community.
• Develop and maintain strong relationships and act as a prime liaison with policy holders, adjustors, brokers.

Education and Experience

• Minimum 3 years’ experience in project management (e.g., developing timelines, scheduling and coordinating staff, motivating team, etc.)
• IICRC Certification preferred
• Proven track record in estimating and sound judgment
• Ability to handle several projects at one time
• Strong understanding of restoration or construction
• General knowledge of the insurance industry
• Computer proficiency with exposure to MS office and several different ERP systems

Critical Success Factors

• Sustainable business growth within the local area
• Strengthened customer relationships
• Ability to work within a team-based structure
• Budget management and profitability of projects
• Timely completion of projects

All Interested candidates please respond via email with a resume and cover letter to:

salley@firstonsite.ca

on or before July 31, 2011.

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

November 2011

Position Summary:  The Water Technician supports the emergency response and restoration project to ensure the goals and needs of the insurance companies and our customers are being met.

The Water Technician is capable of implementing water remediation procedures consistent with the IICRC S-500 Standard under the direction of a Lead Water Technician.

Responsibilities:

• Responsible for onsite emergency response activities: pumping water, clearing carpet, removing drywall and mitigation, etc.
• Carries out specialty cleaning and degreasing of wall and ceiling surfaces including Q-deck, Concrete and Block while on site.
• Set up of deodorization, negative air, ozone, thermo fogging while on site.
• Responsible for setup, safe installation and operation of scaffolding and ladders while on site.
• Assists with pack out of wet documents, contents and electronics.
• Some heavy lifting is required.
• Overtime is required on a regular basis.
• Emergency on-call shift rotation is required for all candidates.

Education/Experience:

• 2 years’ experience or more.
• IICRC training.
• Positive attitude, strong work ethic and self-motivated.
• Physically fit.
• Ability to work as part of a team or independently with little direction.
• Bondable
• Valid Class 5 driver’s license.

All Interested candidates please respond via email (Subject Line: Water Tech, Edmonton) with a resume and cover letter to: resumeswest@firstonsite.ca.

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.

November 2011

Position Summary: The Emergency Operations Manager will develop and maintain a well trained, motivated and effective team of Emergency and Contents restoration professionals, and maintain a close working relationship with all relevant internal branch, region, and corporate functions that support, provide inputs or require outputs in connection with the emergency operation group’s efforts. The Emergency Operations will also work with the District General Manager in identifying areas of improvement, developing new processes and executing operational changes. A critical element of EOM is keeping the emergency on schedule and within the set budgetary parameters. In order to achieve these goals, the EOM must establish and communicate clear project objectives.

Emergency Operations Manager Responsibilities:

Revenue Growth/Sales

• Develops and maintains positive public relations with the community, external companies and clients.
• Leads by example and expects project leaders to maintain a high level of customer satisfaction throughout the project with
• Property Owners
• Insurance Adjusters
• Insurance Company
• Corporate Clients
• Updates all material interested parties on work progress and/or informing the material interested parties of changes/additions to original work order or repair specifications.
• Actively participates in ongoing monitoring of emergency processes to maximize profit potential.

Employee Engagement/Leadership

• Build, lead and deploy the best quality team to achieving the objectives of our corporate strategic plan.
• Ensure that the company health and safety policies and procedures are followed for all FOS personnel and sub-contractors, including all branch personnel are up to date with all health and safety procedures and training and participates/conducts tail gate meetings relating to health and safety and work procedures when on site.
• Develop a performance culture through a robust performance management process with all employees having regular feedback and specific development plans.
• Develop a culture of ‘employer of choice’ to attract, retain and motivate the best quality team.

Cost Efficiency/Operations

• Review and approve project plans and job costing for irregular emergency projects
• Ensure utilization levels
• Develop emergency operations improvement plans that lay out existing and future states, costs, returns, and implementation plans.
• Work with the DGM and local management as needed to effectively implement improvements.
• Ensures that any lead personnel involved in water claims implements Moisture Monitoring Technician Protocol.

Customer Service Excellence

• Oversee large and/or complex restoration projects if/as needed to ensure quality and service delivery.
• Responsible for overall quality control of the emergency operation processes, service levels, and supporting inter-department cohesiveness.
• Continuously review, identify and evaluate procedures and practices that serve the company’s primary goals of revenue growth, cost efficiency, customer service excellence and employee engagement.
• Participate in mobilizing to CAT or Large Loss outside of home area.

Education and Experience:

• Minimum 5 years experience (ideally 10) and proven track record in construction operations management within the restoration/emergency (or a related) industry
• Developed technical knowledge and experience related to the restoration/emergency (or a related) industry
• Demonstrated operation improvement experience in a service business.
• Strong client relationship, organizational & time management skills.
• Strong communication skills, both written and verbal are essential, coupled with an ability to interface effectively with senior management, business partners and FirstOnSite personnel
• Accounting skills – basic understanding of budgeting, invoicing, billing and general math skills
• Strong knowledge as a user of Microsoft Office Suite
• Proficient with company estimating and communication programs – Claimtrak and Xactimate
• College Diploma in Building Construction, Engineering, Architecture, Environmental or certification in a recognized trade; or combination of relevant training courses in related fields and relevant experience may be acceptable in lieu of the academic requirements.
• Formal training in a related field

Our Values:

• With Integrity – Do what is right, work in a honest and fair way
• The Right Way -Don’t settle for anything other than excellence. Motivated to exceed the expectations of our customers.
• Without Delay – Mobilize with speed and professionalism. Move quickly to support each other. Listen to the needs of our communities. Take pride in putting skills to work to make a difference

All Interested candidates please respond via email with a resume and cover letter to:
Resumeswest@firstonsite.ca ; indicate in the subject line Emergency Operations Manager, Edmonton.

We would like to thank all applicants in advance; however only those applicants selected for an interview will be contacted.